FAQ

SIGN UP, LOGIN & ACCOUNT

How do I join Fuse?

Currently the only way to register a profile on Fuse is via Facebook or Google. Why no other options? Well, basically this approach makes it harder for scumbags to create fake profiles.

Will I lose my matches if I delete the app?

No. Only if you delete your user account.

How do I delete my account?

During the open beta phase the only way to delete your account is by dropping us an email.

How do I request a copy of my personal data?

Please send us an email at support@fuse.dating.

PROFILE SETTINGS

How do I change my age?

Fuse uses your Facebook/Google age per default. You’ll be able to manually alter it during the registration process. After you have successfully set up your Fuse profile, you won’t be able to make changes to your age anymore. In case your age is set incorrectly, please shoot us an email.

How do I change my name?

Fuse uses your name as shown on Facebook/Google per default. You’ll be able to manually set your name during the registration process. After you have successfully set up your Fuse profile, you won’t be able to make changes to your name anymore. In case your name is set incorrectly, please shoot us an email.

How do I change my gender on Fuse?

Fuse uses your gender as specified on Facebook/Google per default. You can also manually pick an option during the registration process. If you want to change it on Fuse after completing the registration process, just send us an email and we’ll handle it for you.

Currently, Fuse only offers the options “male” and “female”. We are very much aware of the shortcomings of these categories, but unfortunately the app’s beta version does not yet offer the technical possibilities to represent the actual variety in gender identity. We’re working on this though; adding more options is on top of our to do list!

PROFILE CONTENT

How do I edit my profile?

Just click on the menu icon (the one in the top right corner) and you’ll get all the options including a walk-through, if you’re new to the app.

How do I add a profile photo?

Hit the menu icon and choose “Edit Profile”. Click the blue pen icon. Click the “+” symbol to select a photo from your picture gallery. Once you have selected a picture, it will be imported into your Fuse profile.

How do I add a photo to Zoom?

Hit the menu icon and choose “Edit Profile”. Click the blue pen icon next to “Zoom” and then click the “+” symbol to add a photo from your picture gallery.

FUSING

Can I message someone I haven’t matched with?

That’s not possible. We support messaging only between people who’ve mutually consented.

How do I report someone?

In the near future we’ll offer a feature for that! Meanwhile, please get in touch by sending us an email at support@fuse.dating.

How do I un-match someone?

During the open beta phase it’s not yet possible to un-match.

How do I block someone?

During the open beta phase blocking a user is not possible yet.

Can I unblock someone?

During the open beta phase unblocking a user is not possible yet.

OTHER

Is there a web or desktop version of Fuse?

No, and there are a gazillion reasons for that. The foremost: a web or desktop version of Fuse makes it easier for scumbags to create fake profiles.

Still have questions?

TROUBLESHOOTING

I can’t upload photos

There can be several possible reasons for this issue:

1 Your internet connection sucks. Try switching off wifi and use 4G instead, or vice versa.

2 Your device causes problems. Try restarting your phone.

If none of the above solves your issue, drop us an email and we’ll look into it.

Messages are not coming through

There can be several possible reasons for this issue:

1 Your internet connection sucks. Try switching off wifi and use 4G instead, or vice versa.

2 Your device causes problems. Try restarting your phone.

If none of the above solves your issue, drop us an email and we’ll look into it.

“There's no one new around you”

You could try to change your search parameters (distance, age range). If that doesn’t solve the issue, no new profiles may be appearing while there aren’t enough Fusers in your region just yet – we’re still growing. Help us spread the word and invite your friends to Fuse!